1.
How do I know the balance on my GiftCards.com™ Visa® Debit Gift Card?
You can easily check your balance anytime by clicking
here or calling our toll free number (1-877-944-3822) that is provided on the back of the GiftCards.com™ Visa® Gift Card. Tracking your purchases and returns will help you remember the gift card balance. The merchant cannot tell you how much money you have remaining on the gift card. Knowing your balance before you shop will help assure that your gift card is accepted.
If you have purchased or were given a GiftCards.com™ ATM Visa® Gift Card, you can check your balance at any ATM that displays the Cirrus and/or Interlink logo. There is a fee of $1.00 per balance inquiry that is applied directly to the gift card. For additional information regarding the GiftCards.com™ ATM Visa® Gift Card, please refer to the FAQ's that are associated with the ATM gift card.
2.
Does my GiftCards.com™ Visa® Debit Gift Card have a PIN?
Our "Standard" GiftCards.com™ Visa® Debit Gift Cards do NOT require a PIN. If you find the merchant is requesting a PIN than the merchant ran the card through incorrectly, please inform the merchant to run the Card through as if it were a credit card and this will eliminate the request of a PIN from the terminals that the card is being swiped through.
If you have purchased a GiftCards.com™ ATM Visa® Gift Card, please refer to the FAQ's under the "ATM Card" category.
3.
Can I reload my GiftCards.com™ Visa® Debit Gift Card?
Our GiftCards.com™ Visa® Debit Gift Cards do NOT have the capability to have funds added to them. Corporate clients that have established a GiftCards.com™ CoBrand do, however, have the option to purchase reloadable cards.
4.
How can I review the transaction history on my GiftCards.com™ Visa® Debit Gift Card?
You can view all of your card's transactions very easily by clicking
here and signing up for a free account. Once you are signed up for your account, go to the gift manager and add your card to your account to view your transactions. In addition, you can also verify your transaction history by calling our toll free number (1-877-944-3822) that is provided on the back of the GiftCards.com™ Visa® Debit Gift Card.
5.
How does my GiftCards.com™ Visa® Debit Gift Card work?
The GiftCards.com™ Visa® Debit Gift Card is a prepaid debit gift card that lets you or your recipient shop at millions of locations - anywhere Visa® Debit Cards are accepted. It looks like any Visa® Debit Card, but because it is a prepaid gift card, your spending is limited to the amount of money placed on the gift card by the purchaser.
Each time you use your gift card, the purchase amount is automatically deducted from your gift card balance. Before you go shopping, you'll need to know how much money you have available. The merchant cannot tell you how much money you have remaining on the gift card.
Knowing your balance before you shop will help assure that your gift card is accepted. You can check your balance anytime by clicking
here.
If you purchased or were given a GiftCards.com™ ATM Visa® Gift Card that bears the Cirrus and Interlink logo on the backside of the gift card, the card can be used to withdraw cash from an ATM that also displays the Cirrus and/or Interlink logo. Please see additional FAQ's specific to the GiftCards.com™ ATM Visa® Gift Card by reviewing the information under the "ATM Card" category.
6.
Does the GiftCards.com™ Visa® Debit Gift Card have an expiration date?
Yes. It expires 24 months from the purchase date, as indicated on the front of the gift card.
7.
What financial institution issues the GiftCards.com™ Visa® Debit Gift Card?
GiftCards.com™ Visa® Gift Cards are issued by First Gulf Bank.
8.
What happens if there are still funds available when my GiftCards.com™ Visa® Debit Gift Card expires?
We encourage you to use the entire gift amount before the gift card expires. There's a $7.00 administrative fee to close out the account (or the remaining balance if it's less than $7.00). If the remaining balance of the gift card is $25.00 or greater after applicable fees, it will be reissued in the form of a new gift card. If the remaining balance is $24.99 or less after applicable fees, the balance would be returned to the recipient by check within six to eight weeks upon written request from the cardholder. Without proper written request, a refund on the gift card will not be honored.
9.
How does a GiftCards.com™ Visa® Debit Gift Card differ from a traditional credit card?
The GiftCards.com™ Visa® Debit Gift Card is Visa-branded and resembles regular credit and debit cards. The difference: prepaid debit cards are spending tools that have been funded, in advance, by the card purchaser. If a company or an individual gives someone a GiftCards.com™ Visa® Debit Gift Card, they've already applied a fixed amount of funds to the card. Once this amount is completely spent, the recipient can either dispose of the card or retain it as a keepsake of the original gift. By contrast, traditional credit cards are not only for making purchases, but are designed as potential, long-term tools for credit-building and personal financial transactions.
10.
What happens if my GiftCards.com™ Visa® Debit Gift Card is lost or stolen?
If your gift card is lost or stolen, please contact us immediately by calling our toll free number at 1-877-944-3822. Our customer support team is available for you 24/7. Be sure to give as much detailed information as possible to ensure that proper investigation can be handled in an expeditious manner.
You do have the option to have a replacement gift card reissued to you and any unused funds will be transferred to the new gift card. There is a $5.00 administration fee to have a new gift card reissued back to you.
11.
Is the GiftCards.com™ Visa® Debit Gift Card a credit card?
The GiftCards.com™ Visa® Debit Gift Card is NOT a Visa® Credit Card. The gift card carries a fixed cash amount determined by the purchaser at the time of purchase. Each time the gift card is used, the purchase amount is deducted from the available balance.
12.
Will the gift recipient receive a statement?
We offer online statements for the cardholder that has registered their gift card online. We do not offer mailed paper statements of gift card transactions or histories. You can review your current balance, transactions, and history online FREE of charge on www.GiftCards.com. If you wish to review the transaction history of your gift card, you also need to create a free account. You can easily create a free account with us anytime by clicking
here.
13.
Can I transfer funds from one gift card to another?
No, you cannot transfer funds from one gift card to another.
14.
Can the GiftCards.com™ Visa® Debit Gift Card ever have a negative balance?
Any authorization request that is greater than the gift card’s available balance will be declined. However, there can be times when a Visa® merchant puts an item through without prior authorization. If this happens and you exceed your gift card’s limit, you will be billed for the excess amount. If the negative amount is greater than $5.00, then a $15.00 service fee will be added to the total amount due.
Before making a purchase and to avoid charges,you may check your balance anytime by clicking
here.
15.
What is a GiftCards.com™ Visa® Debit Gift Card?
The GiftCards.com™ Visa® Debit Gift Card allows you or your recipient to shop at millions of locations worldwide - anywhere Visa® Debit Cards are accepted. It looks like any Visa® Debit Card, but because it is a prepaid card, your spending is limited to the amount of money placed on the card by the purchaser.
Each time you use your gift card, the purchase amount is automatically deducted from your card balance. Before you go shopping, you will need to know how much money you have available. The merchant cannot tell you how much money you have remaining on the gift card.
Knowing your balance before you shop will help to ensure that your gift card is accepted. You can check your balance anytime by clicking
here or by calling the toll free number at 1-877-944-3822.
If you purchased or were given a GiftCards.com™ Prepaid ATM Card that bears the Cirrus and Interlink logo on the backside of the card, that means it offers you the ability to withdraw cash from an ATM that also displays the Cirrus and/or Interlink logo. Please see additional FAQ's specific to the GiftCards.com™ ATM Visa® Gift Card under the "ATM Card" category.
16.
Is there a fee to create a corporate or consumer account?
No, there is not a fee to create a corporate or consumer account. Once you have signed up for a corporate account you have access to many features such as invoice history, repeat ordering based on past order history, transaction histories of gift card purchases, and much more!
To obtain more information on our corporate bulk order options, please contact a Sales Executive through our
Corporate Contact Form.
17.
Who might like a GiftCards.com™ Visa® Debit Gift Card?
Anyone. Friends, relatives, business associates… companies use gift cards as incentives, corporate gifts, rebate programs, rewards and more. It's a gift that can be used everywhere Visa® Debit Cards are accepted.
1.
How much cash can I withdraw from an ATM when using my GiftCards.com™ ATM Visa® Gift Card?
You may withdraw up to $150 per day using the GiftCards.com™ Visa® ATM gift card. Funds cannot be withdrawn beyond the available balance.
2.
How do I obtain my PIN for my ATM Card?
Once you are in receipt of your GiftCards.com™ ATM Visa® Gift Card, you need to activate your card by registering your ATM Gift Card online through our Gift Manager. Before you can take advantage of our Gift Manager, you will need to have a free account set up with GiftCards.com. Sign-up for your free Gift Manager Account
here.
Once you have registered your gift card, your PIN number will be displayed. Please make a note of this number and keep it in a secure place for future reference.
If you forget your PIN, you can request another PIN by simply going to your online account and choosing the option to obtain a new PIN. A $0.50 fee is applied to the gift card for all new PIN requests.
3.
Can my GiftCards.com™ ATM Visa® Gift Card be used at international ATMs?
Yes, you can use your GiftCards.com™ ATM Visa® Gift Card at any ATM location that displays the Cirrus or Interlink logo worldwide. Fees are associated to both domestic and international withdrawals and are as follows:
$3.25 per each Domestic ATM Withdrawal
$5.00 per each International ATM Withdrawal
4.
Can I add funds to my GiftCards.com™ ATM Gift Card?
No, you can NOT add funds to the GiftCards.com™ ATM Visa® Gift Card.
5.
Is there a fee per transaction when using my GiftCards.com™ ATM Visa® Gift Card?
Yes, a $0.35 fee is assessed to your gift card upon each signature-based transaction. There is a $0.50 fee for each PIN based transaction.
6.
Can I obtain cash back from a merchant at the register?
Yes, you can obtain cash back from a merchant location that displays the Cirrus or Interlink logo. A $3.25 Cash Advance Fee is assessed to your GiftCards.com™ ATM Gift Card per cash advance transaction.
7.
At which ATM machines can I use my GiftCards.com™ Visa® ATM Card?
You can use your ATM card at any ATM machine that bears the Cirrus and Interlink logo.
8.
Are there any fees associated with using the GiftCards.com™ ATM Visa® Gift Card?
Yes, a $0.35 fee is assessed to your gift card upon each signature-based transaction. There is a $0.50 fee for each PIN based transaction. International usage and fees may be applicable depending on the country’s regulations.
A $2.50 monthly maintenance fee, which is waived for the first 6 months of the card life, is assessed starting 7 months from when the card was issued.
The fees associated with purchasing and using a GiftCards.com™ Visa® Debit Gift Card are explained at:
http://www.giftcards.com/company/fee_schedule.html
9.
What are the benefits of purchasing a GiftCards.com™ ATM Visa® Gift Card?
ATM cards provide you with a convenient way to get cash and check how much money you have in your gift card. ATMs make cash available 24 hours a day, seven days a week at many locations. You can use ATMs that display the Cirrus or Interlink logo which are located at several bank locations, as well grocery and drug stores, office buildings, and street corners across the United States and worldwide.
ATM cards can often be used to buy things. When you buy something using your ATM card, the money is taken directly from your gift card. Some stores allow you to get cash back from your gift card when you buy something with your GiftCards.com™ ATM Visa® Gift Card.
10.
Why did I get locked out from using the ATM?
You have 3 attempts at using your GiftCards.com™ ATM Visa® Gift Card at ATM locations. If you do not know your PIN and attempt to withdraw funds, the ATM will lock your account for security purposes. Your account will not be available for 24 hours thereafter.
You may obtain your PIN from your account that you have created online when registering and activating your GiftCards.com™ ATM Visa® Gift Card. You can register your card by creating a free account with us anytime by clicking
here.
11.
Does my GiftCards.com™ ATM Visa® Gift Card have a PIN?
Yes, if you have purchased or were given a GiftCards.com™ ATM Visa® Gift Card, a PIN is required. To identify if you have a GiftCards.com™ ATM Visa® Gift Card, please refer to the back of your gift card. If your gift card displays the Cirrus and Interlink logo, then the gift card is a GiftCards.com™ ATM Visa® Gift Card.
12.
What happens if my GiftCards.com™ ATM Visa® Gift Card is lost or stolen?
You need to contact us immediately if any type of GiftCards.com™ gift card has been lost or stolen.
To report a lost/stolen VISA gift card, contact our toll-free number at (877) 944-3822. Our customer service team is available 24/7. Please provide as much information as possible. GiftCards.com™ will conduct a complete investigation and will close the gift card immediately.
You do have the option to have a replacement ATM gift card reissued to you and any unused funds will be transferred to the new gift card. There is a $5.00 administration fee to have a new gift card reissued back to you.
13.
Can I check my remaining balance on a GiftCards.com™ ATM Visa® Gift Card?
Yes, you can check the balance on a GiftCards.com™ ATM Visa® Gift Card. Inquiries can be made at an ATM machine that displays the Cirrus and or Interlink logo. The cost is $1.00 per balance inquiry and is deducted directly from the GiftCards.com™ Visa® ATM card. The $1.00 fee is in addition to any fee charged by the bank or owner for use of the ATM.
14.
Can I change my PIN?
Yes, you can change your PIN at any point by requesting a PIN change. You can do this by logging into your
online account and submitting the appropriate request online. A new PIN will be generated and a fee will be assessed to your gift card: the fee is $0.50 per PIN change.
1.
What happens when I buy a VirtualGift?
When a VirtualGift is purchased, the recipient of the gift will be sent an Electronic Greeting providing them with instructions for activating and viewing their VirtualGift information. The recipient of the VirtualGift must create a free account on our website in order to activate and manage their gift. You can create a free account with us anytime by clicking
here. The VirtualGift information is only sent to the recipient of the card and not to the card purchaser. The recipient does not receive a plastic gift card, but can view their VirtualGift information through the www.giftcards.com website. VirtualGifts can be used for online and phone purchases only.
2.
Where can I use my VirtualGift?
Your VirtualGift account can be used online or over the phone through merchants that accept Visa.
The VirtualGift can not be used on online casino sites, money gram services such as Western Union, PayPal accounts, adult websites, and for repeating bill payments.
3.
Can the VirtualGift Account be used for foreign purchases?
Yes, the VirtualGift Account can be used for internet and phone purchases that are made internationally and accept Visa.
4.
What fees are associated with the VirtualGift?
A $0.35 fee is assessed to your VirtualGift upon each transaction. There is a monthly maintenance fee of $2.50, which is waived for the first 6 months. Beginning on the 7th month, the maintenance fee is deducted from the gift card until there are no longer any fees left on the VirtualGift Account.
The fees associated with VirtualGifts are explained at:
http://www.giftcards.com/company/fee_schedule.html
5.
I did not receive my GiftCards.com™ VirtualGift Account.
Since the GiftCards.com™ VirtualGift is never sent as a physical gift, the recipient needs to create an account and access their VirtualGift through the Gift Manager. You can create a free account with us anytime by clicking
here.
6.
What is the minimum/maximum value for the GiftCards.com™ VirtualGift Account?
The minimum face value is $25.00 and the maximum value is $200 and any increments in between.
7.
Can the balance on a VirtualGift Account ever become a negative balance?
Any purchase that is attempted to be authorized for an amount that is greater then the available balance on the VirtualGift Account will be declined. However, if an appropriate authorization is not presented to GiftCards.com, there is a possibility of the card reaching a negative balance once the full amount of a transaction is presented on any previously approved authorized transactions.
8.
Can I convert my GiftCards.com™ VirtualGift into a regular gift card?
No, unfortunately we are unable to transfer funds from your VirtualGift to a plastic gift card.
9.
Is there an additional charge for using the VirtualGift Account for a foreign purchase?
The same rules that apply for our Standard gift cards will apply to the VirtualGift in respect to foreign purchase fees. International Fee conversion is subject to a 3% conversion along with a $2.00 flat fee per transaction.
10.
Is there an expiration date for the GiftCards.com™ VirtualGift Account?
Yes. The expiration date is 24 months from date of issue.
11.
How do I check my balance for my VirtualGift Account?
You can check your balance on your VirtualGift Account 2 ways:
1. You can check your balance anytime by clicking
here and entering in your account information.
2. Call our automated system at 1-877-944-3822 with your account information and select the appropriate choices.
12.
Where can I find my whole VirtualGift card number?
The VirtualGift card number can be found directly below the picture of the gift card received after receipt of the Electronic Greeting.
13.
What can I do if my VirtualGift Account expires?
A new VirtualGift Account can be supplied upon request to replace an expired VirtualGift Account. The fee for a replacement is $5.00 and can be issued for $25.00 or greater. If the value is less than $25.00, a refund will be sent to the recipient.
1.
What fees are associated with purchasing and using a GiftCards.com™ Visa® Debit Gift Card?
2.
What are the fees to buy the GiftCards.com™ Visa® Debit Gift Card?
The total cost for each gift card involves the gift card denomination, embossing, fulfillment, and shipping charges.
The fees associated with purchasing and using a GiftCards.com™ Visa® Debit Gift Card are explained at:
http://www.giftcards.com/company/fee_schedule.html
3.
What are the costs per card for a GiftCards.com™ ATM Visa® Gift Card?
You can purchase your GiftCards.com™ online at www.GiftCards.com™ in various denominations.
Payment method for online consumers is with a form of credit card, we accept: Visa, MasterCard and AMEX.
The cost per card is explained at:
http://www.GiftCards.com/company/shipping.html
4.
What is the cost to purchase a GiftCards.com™ VirtualGift Account?
There is a $4.95 processing fee associated with the purchase of the VirtualGift Account.
1.
What form of payment is accepted to purchase a GiftCards.com™ Visa® Debit Gift Card?
We accept Visa, MasterCard, and AMEX only for online consumer orders. If you are a corporate client purchasing in bulk, meaning 10 or more gift cards, then check or wire payments are also accepted. We do not accept Discover.
*Please note when paying with a check for corporate bulk orders, we wait 7 business days from the date the check was deposited into our account until we can process the order. Please keep this in mind when ordering your gift cards if you need them by a specific date. Wire transfer is recommended for corporate clients. Once we receive the funds and the corporate bulk order agreement is signed and faxed back to GiftCards.com, the order can be processed and shipped out immediately.
2.
Does there have to be a recipient's name on the GiftCards.com™ Visa® Debit Gift Card?
You have the option to have a name of your choice on the gift card or to have the gift card non-personalized.
If you choose to NOT personalize the gift card, you can insert your company name or even the text "Gift Card" into the name fields, but these fields do need to be filled.
In addition, there is a 16-digit number that is embossed onto the gift card, which gives the gift card its own unique identity. Also, a message field is available for you to add a personalized message to the card (no special characters allowed). This field is optional, but is included in the fees. The space available in the message field is a total of 23 characters (no special characters allowed and spaces count as characters) in the first and last name field.
*Please note, some internet merchants or telephone purchases require the name and address that is listed for the gift card, therefore it will be important to ensure that the cardholder is aware of the address listed, otherwise purchases may be declined through the internet or over the phone. To have the recipient information associated with the gift card, they can go to www.GiftCards.com™ and set up a free account with us or by clicking
here.
3.
How can I order a GiftCards.com™ Visa® Debit Gift Card?
You can very easily order a GiftCards.com™ Visa® Debit Gift Card by clicking
here.
4.
What should I do if I'm having trouble purchasing a Gift Card with a Visa, MasterCard, or AMEX card?
If you are having difficulties with your online purchase of GiftCards.com™ Visa® Debit Gift Cards please check the following:
• Ensure that the 3-digit code on the back of your Visa® or MasterCard card is the same one you are entering on the gift card order form.
• For AMEX cards, you need to be sure that you input the 4 digits located in the top right hand corner on the front of your AMEX card.
• Make sure the expiration date you have entered matches the expiration date on your card.
• Check to see if the address you entered on the gift card form is the same as the address on your billing statement.
If you are still having problems, call the issuer of your credit or debit card to verify all billing information.
5.
Can I cancel an order already placed with GiftCards.com?
Online orders placed at www.GiftCards.com™ are processed daily and may be cancelled ONLY before we’ve processed your request. Should your order be processed and you wish to cancel, we cannot issue a refund. Although we cannot issue a refund for a card that’s already been processed, we can reissue the card with different embossment for a fee of $5.00. Please note, when you are purchasing a GiftCards.com™ Visa® Gift Card, you are accepting all terms and conditions of the gift card, which clearly states that upon cancellation of an order, or if a gift card was not received by USPS, that GiftCards.com™ is not responsible for refunding the shipping, handling, embossing and fulfillment fee for the gift card.
6.
Is there a minimum dollar amount that can be placed on the GiftCards.com™ Visa® Gift Card?
The minimum face value of the GiftCards.com™ Visa® Debit Gift Card is $25.00 and the maximum value is $500.00 and any increment in between.
7.
Who can order the GiftCards.com™ Visa® Debit Gift Card?
Anyone 18 or older can order a GiftCards.com™ Visa® Debit Gift Card through our website by using a credit card. Telephone orders are only accepted for corporate bulk order customers. All consumer online purchases of less than 10 Gift Cards must be completed through the website and paid with a credit card only.
We verify all purchases; both with the customer and the credit card issuing bank to ensure that the order is legitimate.
8.
I am receiving an AVS Mismatch error while trying to place my order?
AVS Mismatch error means your billing address does not match the address information on file with the card you are trying to use to make payment on your purchase. If this happens, please ensure the billing address you entered exactly matches the address on file with your form of payment. For example, you may need to spell out the words ‘Street’, ‘Avenue’... etc.
9.
Can my GiftCards.com™ Visa® Gift Card be non-personalized?
Yes. In place of the first and last name fields you can insert your company name or even the text "Gift Card.” This will allow you to have a non-personalized Gift Card.
*Please note, even though you don't have to use a person's name in these fields, they still need to be filled. Also some internet merchants or telephone purchases require the name and address that is listed for the gift card, therefore, it will be important to ensure that the cardholder is aware of the address listed, otherwise purchases may be declined through the internet or over the phone. If the recipient would like their information to be associated with the gift card, they can open a free account with us anytime by clicking
here and adding their card to Gift Manager.
10.
Is there a limit as to how much value the GiftCards.com™ Visa® Debit Gift Card can have?
Yes. For consumer orders, the minimum face value of a GiftCards.com™ Visa® Debit Gift Card is $25.00 and the maximum is $500.00. Any increment in between is considered a valid amount.
11.
Where can I find more information about eBillme?
12.
Does the gift recipient need to sign an agreement?
The gift card recipient accepts our
Terms and Conditions either by signing the back of the card, using the card, receiving the card by request, or by purchasing the card online where a box is manually checked by the purchaser. In addition, each gift card is affixed to the Terms and Conditions. This agreement fully explains the rules regarding the use of the card as well as the fees associated to the gift card.
By purchasing a GiftCards.com™ Visa® Debit Gift Card, you also are accepting all of the terms and usages of the GiftCards.com™ & trade Visa® Debit Gift Card.
For corporate bulk order customers that are ordering 10 or more gift cards, a corporate bulk order agreement is required to be signed and faxed back to GiftCards.com™ at 412-921-7345; before the order can be processed. Call us at 1-877-944-3822 (Option 4) if you need help placing corporate bulk orders.
1.
When does the gift recipient receive the gift card?
Typically, all gift cards are mailed the next business day provided the purchase is verified with the bank, with the purchaser and the order is placed before 4:30 PM ET. Typically, if the gift card is less than $250 and the purchaser would like the card sent to the recipient, the gift recipient should receive the gift card within seven to ten business days after the order was placed. gift cards with a value greater than or equal to $250 will be mailed directly to the gift card purchaser, and should arrive in seven to ten business days. The gift card is delivered with a carrier that includes information on who sent the gift card, the greeting message, and gift card value amount. The Policy Disclosure and Terms and Conditions are also included and can be found on the back of the carrier.
2.
Can you deliver orders outside of the United States?
GiftCards.com™ does not offer delivery outside of the United States. In addition, we do not deliver to APO addresses, or accept orders with non-US billing addresses.
3.
Is the GiftCards.com™ Visa® Gift Card sent to the gift recipient or to me?
For gift cards with a face value less then $250, we can ship to anywhere in the U.S. For gift cards with a face value of $250 and over, the gift card must to be sent to the purchaser. We do this as a security precaution to protect against unauthorized use of credit/debit cards. Once the purchaser receives the card, it can be delivered to the recipient in any manner desired by the purchaser.
4.
Does someone need to sign for Standard Overnight delivery by FedEx?
Yes, FedEx requires a signature for Standard Overnight delivery.
5.
Can you ship the gift card to a P.O. Box or APO Address?
No, gift cards are not shipped to P.O. Box addresses or APO addresses- you need to have a specific street address for shipping.
For billing purposes: gift cards greater than $250 can NOT have a P.O. Box for a BILLING address because the cards are shipped directly to the billing address for orders of $250 or greater.
6.
How long does it typically take for a refund to be issued?
A GiftCards.com™ Visa® Gift Card cannot be exchanged for cash. A replacement card may be reissued upon review and approval by our Fraud and Risk department, which can take up to 2-4 weeks. Once a decision has been reached, the customer will be contacted to obtain the outcome of the review.
7.
Can I obtain a refund on shipping/handling?
No. We do not offer any refunds on shipping or handling. Once you place your order, you are agreeing to our
Terms and Conditions, which clearly state that GiftCards.com™ does not refund on shipping or handling of the gift card.
1.
Why are my purchases online (or by telephone) denied when I know the balance is sufficient for my purchase?
It is possible that the address used at the time the gift card was purchased is different than your current address. Most online and telephone purchases require that the "billing address" for your purchase match the address on file for your GiftCards.com™ Visa® Debit Gift Card.
You can update your gift card settings by registering your gift card online at www.GiftCards.com. Once you've created an account and added the gift card to your account through the Gift Manager, you can edit the address associated with the card by clicking on the card and then click the link "Change Card Information" on the left.
2.
How do I activate my gift card?
You can very easily activate your gift card by clicking
here or calling our toll free number (1-877-944-3822) that is provided on the back of the GiftCards.com™ Visa® Debit Gift Card.
You will need the 16-digit card number on the front of the gift card along with the three digit CVN number located on the back of the gift card. In addition, you will need to provide the four digit activation number in order to have the card activated. The four digit activation number is either the last four digits of the phone number used to create the card or a four digit activation code that was provided to you by the company who gave you the gift card. Please have this information available before calling to have your gift card activated. For security purposes, we are unable to disclose this information.
3.
Can my GiftCards.com™ Visa® Gift Card be used outside of the United States?
Yes, you can use your GiftCards.com™ Standard and ATM Gift Card outside of the United States at any location that accepts Visa® Prepaid Debit Gift Cards. If using the gift card internationally, there is a conversion fee that is applied to the gift card, which is 3%, and a $2.00 flat fee per transaction.
See our fee schedule by clicking
http://www.giftcards.com/company/fee_schedule.html
4.
Where can the GiftCards.com™ Visa® Debit Gift Card be used?
The GiftCards.com™ Visa® Debit Gift Card can be used at any merchant location that accepts Visa® Debit Cards.
The only locations that GiftCards.com™ Visa® Gift Cards can not be used are at online casino sites, money gram services such as Western Union, PayPal accounts, adult websites, and for repeating bill payments.
If you have purchased or were given a GiftCards.com™ ATM Visa® Gift Card you can withdrawal cash from any ATM that displays the Cirrus and/or Interlink logo.
5.
Can the GiftCards.com™ Visa® Gift Card be used for online gambling?
No, the GiftCards.com™ Visa® Gift Cards cannot be used for online gambling, as the transaction will be declined.
Other locations that GiftCards.com™ Visa® Gift Cards can not be used are at money gram services such as Western Union, PayPal accounts, adult websites, and for repeating bill payments.
6.
Can I use the GiftCards.com™ Visa® Gift Card at an ATM to withdraw money?
You can only withdrawal cash if you purchased our GiftCards.com™ Visa® ATM gift card that bears the Cirrus or Interlink logo on the back of the gift card. Our Standard GiftCards.com™ Visa® gift cards can only be used to make purchases. GiftCards.com™ will deduct a $3.25 service charge for each ATM withdrawal. Please note the institution that owns the terminal (or the network) may also assess a fee (surcharge) at the time of your transaction, including balance inquiries. Your withdrawal limit is $150 per day and cannot exceed the value of the gift card.
7.
The merchant is insisting that my gift card has to be used as debit and it is asking me for a PIN.
Occasionally, the authorization systems at some merchants may insist that the gift card be run as a debit and that a PIN must be entered. In most cases, if you hit “clear” and then “enter” on the PIN pad, it will run the card as credit.
8.
Was your gift card declined even though you believe you have money left on the card to cover your purchase?
There may be a few reasons for purchases being declined:
• Was the gift card balance less than the attempted purchase amount? You may inform the merchant of the remaining balance on the gift card and use another form of payment to pay the difference first then have the merchant process the gift card.
• Did the merchant try to process the gift card as a “Debit” rather than a “Credit”? Most of the gift cards that we sell are standard gift cards with a VISA logo and not ATM debit cards. Although your standard gift card may say "DEBIT" on the front, it is NOT linked with a PIN number. Unless your card has the Cirrus/Interlink logo on the back, it can only be used by selecting "Credit," swiping your card, and signing for your purchase. Just tell the cashier to run it through like a credit card and not as a debit.
• Most restaurants, hotels, rent-a-car companies, and cruise lines -- require the gift card have an available balance 20% greater than the purchase amount to ensure sufficient funds for tips or incidental expenses.
• Use of the gift card at automated fuel dispensers requires a minimum balance of $50-$75. However, only the actual amount spent will be deducted from the gift card and the remaining funds will be added back to your gift card in 3-5 business days.
9.
Can I use my GiftCards.com™ Visa® Gift Card for gasoline purchases?
Yes. However, you should be aware when using our gift cards at a gas station, it's best to take the card inside & see the attendant. Because the final amount of your gas purchase is unknown at the time you swipe your card, the gas pump automatically places a $50-$75 authorization hold on the card in order to anticipate your final purchase amount. The actual price will be finalized and any unused funds will be added back to your card in 3-5 business days.
10.
What happens if I need to return an item purchased with my gift card?
Each merchant location has its own return policies and will handle the returns in the same manner as any other Visa® transaction. They may credit your GiftCards.com™ Visa® Debit Gift Card, provide a cash refund, or issue a store credit. Please note, GiftCards.com™ is not responsible for returns or credits onto your gift card; you are solely responsible with working directly with the merchant that you are requesting a refund or credit for previously purchased items. If the full balance of your gift card is used for a purchase, making the balance $0.00, the gift card account will automatically be closed. Should you return the merchandise purchased on your gift card after the account is closed, we will reissue a gift card for a $5.00 fee, which is deducted from the gift card value.
11.
Can I use my GiftCards.com™ Visa® Debit Gift Card for recurring payments, like my phone or Internet bill?
No, the GiftCards.com™ Visa® Debit Gift Card cannot be used for recurring bill payments.
12.
Can I use my GiftCards.com™ Visa® Debit Gift Card at restaurants?
Yes. However, you should be aware that restaurants' credit card machines are designed to accommodate gratuity. Since the standard gratuity is 20%, their terminals automatically preauthorize for the total bill plus the gratuity-whether you put the tip on the card or not. If the amount you have on the card is very close to the amount of the bill, your gift card may be declined.
13.
Does the gift card balance have enough to pay for the entire purchase price?
If not, please use another form of payment to pay for the difference first and then use your gift card to pay for the remainder, or the last portion of the purchase. Merchants can use multiple forms of payment to pay for your purchases.
Remember, you can easily check your balance anytime by clicking
here or calling our toll free number (1-877-944-3822) that is provided on the back of the GiftCards.com™ Visa® Gift Card.
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